Refund and Returns Policy

At usafantastic.com, we want you to be completely satisfied with your purchase. We understand that sometimes, things might not be quite right. To ensure a smooth shopping experience, we’ve put together the following Refund and Returns Policy for our print-on-demand products, shipped worldwide via Fast Express.

Eligibility for Returns or Refund

Our policy lasts for 7 days from the date you receive your order. If 7 days have passed since your purchase arrived, we cannot offer you a refund or exchange.

   Items are eligible for returns or refund:

• Product defects due to manufacturing: Products with loose threads, tears, or other errors caused by the manufacturing process.
• Poor quality printing: prints that are blurred, faded, peeling, or incorrect colors compared to the product images on the website.
• Incorrect size compared to the size chart: The product you received does not match the size you ordered based on our size guide.
• Shipping time exceeds 20 days from the standard time: We strive to deliver your order as quickly as possible. If the shipping time exceeds 20 days from the estimated time, you are entitled to request a refund.
• Product received differs from the initial description on the website: The product you received does not match the images, description, or product information on our website

  To be eligible for a return, your item must meet the following criteria:

• Unused and Unworn: The item must be in the same condition that you received it, without any signs of use or wear.
• Original Packaging: The item should be returned in its original packaging.
• Tags and Labels: All original tags and labels must be attached.
• Proof of Purchase: You’ll need to provide proof of purchase, such as your order confirmation email or receipt.

Steps to request a refund or exchange:

1. Contact Customer Service: Within 7 days of receiving your order, please contact our Customer Service team via email, phone, or live chat to inform us of the issue and request a refund or exchange.
2. Provide order information: Please provide your order number, product code, product images (if applicable), and a detailed description of the issue.
3. Package and return the product: If your request is approved, we will guide you on how to package and return the product to us. Please ensure the product is returned in its original condition, unused, and with all tags attached.
4. Process your refund or exchange: Upon receiving the product, we will inspect and verify its condition. If the product is eligible for a refund or exchange, we will process your request as soon as possible.

Please note:

• We do not accept refunds or exchanges for products that have been used, are not in their original condition, or are missing tags.
• The shipping costs for returning the product will be the responsibility of the customer, unless the product is defective due to the manufacturer or an error on our part.

If you have any questions regarding our Refund and Returns Policy, please contact our Customer Service team for assistance.

Refunds and Exchanges

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider’s processing time.

In the case of exchanges, we will ship the replacement item to you once we receive the returned item and confirm its eligibility.

Non-Returnable Items

Please note that certain items are not eligible for returns. These include:

• Gift cards
• Personalized or custom-made items
• Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Usafantastic.com for your print-on-demand needs. We appreciate your understanding of our policies and strive to provide you with the best possible shopping experience. If you have any questions, please don’t hesitate to contact our customer service team.